| Thank you for shopping here. If you have any questions, comments or suggestions, please contact us. Our toll free customer service number is 1-800-552-4382 imapsUSA dba Flags! Georgia 67 American Way #120 Dawsonville, Georgia 30534 Call 1-800-552-4382 FlagsGeorgia@aol.com Return Policy - We give credit for all items that are returned unused because of a product defect. Defective products must be reported to us by phone at 1-800-552-4382 or by email to flagsgeorgia@aol.com within 72 hours of receipt of the defective product. We will give credit for the return shipping cost only if we have given prior authorization for the return by phone or email. If we have not given prior authorization for the shipping method, we do not give credit for the return shipping. If products are returned for any reason (other than product defect), we will give credit for the amount of the product only (not initial or return shipping charges). Items must be returned unused and folded in their original packaging within 30 days of the original order date. A restocking charge of $10.00 or 10% whichever is greater will be charged for all orders that are returned (other than product defect). **Please note that our $10.00 t-shirts and our sweatshirts along with our hats are made to order and can only be returned due to a product defect. No size exchanges can be accommodated. If we need to replace a defective item or an incorrectly shipped item, we will send the replacement items at no cost, but we will only ship the replacements using the same shipping method as the original shipment. Any expedited shipping methods requested by the customer for replacement items will be charged to the customer at our actual cost. It will be the customer's responsibilty to order their products within sufficient time frames in order to allow for any defect or incorrect product to be received before the product is needed. Privacy Policy - Information provided to us on your order is confidential. We use that info only for processing your order. We do not give, sell, or rent any personal information to anyone. We do not solicit by telephone, mail or email. You will receive an email confirming that we received the order and when it will ship. Payment Policy - All credit card sales are handled through the Yahoo secure server connection. If you choose to pay by check or money order instead, please mail your order to the above address along with your payment and product information. (i.e. item #, product name, quantity ordered, etc.). Shipping charges within the United States (including Alaska, Hawaii, Puerto Rico, US Virgin Islands) - We ship First Class Mail, Priority Mail, or UPS Ground depending on the amount and weight of your order and your shipping address. You pay $2.00 for First Class Mail on orders under $10.00 and $4.95 for Priority Mail on orders from $10.00 - $19.99. Orders from $20.00 - 29.99 are shipped Priority Mail or UPS Ground for $5.95. Orders from $30.00 - $49.99 are shipped Priority Mail or UPS Ground for $6.95. Orders FROM $100 TO $199 are shipped Priority Mail or UPS for $10.00. Orders over $200.00 are shipped UPS ground for $12.00. Orders usually will be shipped within one business day (Monday through Friday). If you would like an under $10.00 order shipped Priority Mail instead of First Class Mail, you have that option for a cost of $4.95 instead of the $2.00 that would normally apply. If you choose to have your order sent via UPS 1 day or 2 day air, we will add the actual shipping charge to your order. Orders sent 1 day air on Friday will arrive on Monday. Orders sent 2 day air on Thursday will also arrive on Monday. If your order is scheduled to ship on Friday via 1 day air and you want it to arrive on Saturday instead of Monday, you must call us to arrange that method. UPS does NOT count weekends or holidays as shipping days. International Orders - We ship to many countries. All orders are shipped USPS Express Mail. Shipping charges are not shown on the invoice, but are added separately and calculated by adding the actual shipping cost. The minimum charge for mailing to other countries is $3.00. Your credit card will be charged for the amount shown on your invoice plus actual shipping charges or the $3.00 minimum charge. All International orders must be paid with a credit card accepted by U.S. banks or PayPal (www.PayPal.com). Buyer is responsible for any customs charges that are applicable. We reserve the right to turn down any international order for any reason. Every item shown with an order button next to it is in stock, but a large order or many orders for the same item could deplete our stock before we make the notation "out of stock" and delete the order button. We reserve the right to limit quantities. 7% Sales Tax is applicable for Georgia residents only. |