Flags Georgia LLC 2807 Highway 9 North Dawsonville, Georgia 30534 Call 1-800-552-4382 customerservice@flagsgeorgia.com Return Policy - We give credit for all items that are returned unused because of a product defect. Defective products must be reported to us by phone at 1.800/552.4382 or by email to customerservice@flagsgeorgia.com within 72 hours of receipt of the defective product. We will give credit for the return shipping cost only if we have given prior authorization for the return by phone or email. If we have not given prior authorization for the shipping method, we do not give credit for the return shipping. If products are returned for any reason (other than product defect), we will give credit for the amount of the product only (not initial or return shipping charges) if we are notified by email or phone prior to returning the product. When we are notified of a pending return, we will issue a Return Authorization (RA) number and we reserve the right to not accept returns that have not been issued a RA Number. Items must be returned unused in their original packaging within 30 days of the original order date. A restocking charge of $10.00 or 10% whichever is greater will be charged for all orders that are returned (other than product defect). If we need to replace a defective item or an incorrectly shipped item, we will send the replacement items at no cost, but we will only ship the replacements using the same shipping method as the original shipment. Any expedited shipping methods requested by the customer for replacement items will be charged to the customer at our actual cost. It will be the customer's responsibility to order their products within sufficient time frames in order to allow for any defect or incorrect product to be received before the product is needed. Privacy Policy - Information provided to us on your order is confidential. We use that info only for processing your order. We do not give, sell, or rent any personal information to anyone. We do not solicit by telephone, mail or email. You will receive an email confirming that we received the order and when it will ship. Payment Policy - All credit card sales are handled through the Yahoo secure server connection. If you choose to pay by check or money order instead, please mail your order to the above address along with your payment and product information. (i.e. item #, product name, quantity ordered, etc.). Shipping charges within the United States (including Alaska, Hawaii, Puerto Rico, US Virgin Islands) - Our standard shipping method is by First Class Mail, Priority Mail, or UPS Ground depending on the amount and weight of your order and your shipping address. Orders usually will be shipped within one business day (Monday through Friday). If you choose to have your order sent via UPS 1 day or 2 day air, we will manually add the actual shipping charge to your order after the order has been packed and weighed and we will charge you for that shipping amount prior to shipping your order. Orders sent 1 day air on Friday will arrive on Monday. Orders sent 2 day air on Thursday will also arrive on Monday. If your order is scheduled to ship on Friday via 1 day air and you want it to arrive on Saturday instead of Monday, you must call us to arrange that method. UPS does NOT count weekends or holidays as shipping days. International Orders - We ship to many countries. Shipping charges are not shown on your original invoice, but are added separately and calculated by adding the actual shipping cost. The minimum charge for mailing to other countries is $3.00. Your credit card will be charged for the amount shown on your invoice plus actual shipping charges or the $3.00 minimum charge. All International orders must be paid with a credit card accepted by U.S. banks or PayPal (www.PayPal.com). Buyer is responsible for any customs charges that are applicable. We reserve the right to turn down any international order for any reason. We reserve the right to limit quantities. 7% Sales Tax is applicable for Georgia residents only. |